Unless commitment is made, there are only promises and hopes... but no plans.

Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.

Accept the fact that we have to treat almost anybody as a volunteer.

Efficiency is doing things right; effectiveness is doing the right things.

The computer is a moron.

Everybody has accepted by now that change is unavoidable. But that still implies that change is like death and taxes it should be postponed as long as possible and no change would be vastly preferable. But in a period of upheaval, such as the one we are living in, change is the norm.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

Plans are only good intentions unless they immediately degenerate into hard work.

Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.